![]() Workers estimate that AI applications could save a significant amount of time on day-to-day tasks-estimates that are only likely to grow as AI technology matures and its uses become better understood.Ĭurrently, employees are spending up to 20.8 hours each week on busy work, admin, and training. This is where specific AI applications can start to be identified. Companies that want to not only survive but thrive in this business climate need to exceed these customer experience expectations. With competition in many markets rapidly increasing, customers now only want efficient, top-tier customer service. Particularly for teams like sales and customer support, who spend a lot of time interacting directly with customers, streamlining everyday work processes with AI can lead to significant productivity gains and closer customer connections. The core value of AI comes from its ability to enhance team productivity and empower everyone to focus their efforts on creating more impactful customer experiences. On top of this, 63% of employees recognize that having enough time to nurture meaningful customer relationships is often a challenge. This is a huge problem, especially for SMBs whose main unique selling point (USP) is creating strong customer relationships. ![]() Where AI can Boost ProductivityĪccording to SMB employees, just 4.2 hours out of the workweek are spent directly on customer interactions. So, let’s take a sneak peek at what we found, and what it tells you about how your sales and support teams can start driving impact with AI tools. We designed the report as a helpful resource that can equip businesses with actionable tips for harnessing the power of AI while uncovering a treasure trove of new insights around the current AI landscape in SMBs, the tools that are out there, and what the future of AI holds. ![]() That’s why the team here at Aircall created our AI Index, which analyzes the behavior and attitudes toward AI of 3,500 employees of small to medium-sized businesses across Australia, Canada, France, Germany, Spain, the United Kingdom, and the United States. While AI has long been seen as exclusive to large enterprises with deep pockets, today, every business, no matter its size, can unlock the value of AI-they just need to know where to start. And on top of this, AI-powered insights are enabling teams to better understand their target audience, identify trends, and make effective, faster decisions. For example, by rapidly transcribing call notes or achieving faster time to resolution for customer issues through AI-powered chatbots, support, and sales agents can focus on what matters most: building relationships with customers.ĪI-powered tools can also analyze customer data, preferences, and behaviors to enable personalized interactions, creating a tailored experience that enhances customer satisfaction and loyalty. With AI tools, sales, and support teams are already overcoming multiple challenges. ![]() It’s not a surprise that this rapid expansion is bringing about transformative changes across multiple business sectors, including small and medium businesses (SMBs) and the sales and support teams within them. Valued at over $208 billion in 2023, the AI market is expected to explode to over $2 trillion by 2030. ![]()
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